University of SaskatchewanHARVEST
  • Login
  • Submit Your Work
  • About
    • About HARVEST
    • Guidelines
    • Browse
      • All of HARVEST
      • Communities & Collections
      • By Issue Date
      • Authors
      • Titles
      • Subjects
      • This Collection
      • By Issue Date
      • Authors
      • Titles
      • Subjects
    • My Account
      • Login
      JavaScript is disabled for your browser. Some features of this site may not work without it.
      View Item 
      • HARVEST
      • Electronic Theses and Dissertations
      • Graduate Theses and Dissertations
      • View Item
      • HARVEST
      • Electronic Theses and Dissertations
      • Graduate Theses and Dissertations
      • View Item

      Six Non-Listening Patterns in Stakeholder Networks: A Grounded Theory Model

      Thumbnail
      View/Open
      LLOYD-THESIS-2019.pdf (5.341Mb)
      Date
      2020-01-13
      Author
      Lloyd, Ellen R 1992-
      ORCID
      0000-0001-8541-2001
      Type
      Thesis
      Degree Level
      Masters
      Metadata
      Show full item record
      Abstract
      Listening is a key social mechanism that contributes to the dynamics of stakeholder relationships in marketing systems. Accordingly, this research seeks a fuller-bodied understanding of situational dynamics where stakeholders do not feel listened to. It uses grounded theory methods to construct meaning from in-depth interviews with eighteen Saskatchewan women engaged as stakeholders in nuclear issues. The outcome of this research is a grounded theoretical framework recognizing six patterns of non-listening interaction. Those types are: blocking (vs. expression), isolation (vs. access), withdrawal (vs. presence), dismissal (vs. consideration), refusal (vs. compliance) and finally disruption, which occupies a distinct role. The new model addresses a need for listening theory that is compatible with stakeholder network models and marketing systems analysis. It offers a complex understanding of listening relationships between all types of stakeholders and can be applied to analyze stakeholder interaction and dysfunction in conflict-ridden marketing systems.
      Degree
      Master of Science (M.Sc.)
      Department
      Edwards School of Business
      Program
      Marketing
      Supervisor
      Bourassa, Maureen A
      Committee
      Delbaere, Marjorie A; Phillips, Barbara J; Reed, Maureen G
      Copyright Date
      December 2019
      URI
      http://hdl.handle.net/10388/12522
      Subject
      listening, perceived listening, stakeholder engagement, grounded theory, stakeholder network theory, women’s experiences, interviews, consultation, dialogue, social license, marketing systems, social mechanisms, nuclear technology, communication, MAS theory
      Collections
      • Graduate Theses and Dissertations
      University of Saskatchewan

      University Library

      The University of Saskatchewan's main campus is situated on Treaty 6 Territory and the Homeland of the Métis.

      © University of Saskatchewan
      Contact Us | Disclaimer | Privacy