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dc.contributor.advisorBourassa, Maureen A
dc.creatorLloyd, Ellen R 1992-
dc.date.accessioned2020-01-13T16:25:42Z
dc.date.available2020-01-13T16:25:42Z
dc.date.created2019-12
dc.date.issued2020-01-13
dc.date.submittedDecember 2019
dc.identifier.urihttp://hdl.handle.net/10388/12522
dc.description.abstractListening is a key social mechanism that contributes to the dynamics of stakeholder relationships in marketing systems. Accordingly, this research seeks a fuller-bodied understanding of situational dynamics where stakeholders do not feel listened to. It uses grounded theory methods to construct meaning from in-depth interviews with eighteen Saskatchewan women engaged as stakeholders in nuclear issues. The outcome of this research is a grounded theoretical framework recognizing six patterns of non-listening interaction. Those types are: blocking (vs. expression), isolation (vs. access), withdrawal (vs. presence), dismissal (vs. consideration), refusal (vs. compliance) and finally disruption, which occupies a distinct role. The new model addresses a need for listening theory that is compatible with stakeholder network models and marketing systems analysis. It offers a complex understanding of listening relationships between all types of stakeholders and can be applied to analyze stakeholder interaction and dysfunction in conflict-ridden marketing systems.
dc.format.mimetypeapplication/pdf
dc.subjectlistening, perceived listening, stakeholder engagement, grounded theory, stakeholder network theory, women’s experiences, interviews, consultation, dialogue, social license, marketing systems, social mechanisms, nuclear technology, communication, MAS theory
dc.titleSix Non-Listening Patterns in Stakeholder Networks: A Grounded Theory Model
dc.typeThesis
dc.date.updated2020-01-13T16:25:43Z
thesis.degree.departmentEdwards School of Business
thesis.degree.disciplineMarketing
thesis.degree.grantorUniversity of Saskatchewan
thesis.degree.levelMasters
thesis.degree.nameMaster of Science (M.Sc.)
dc.type.materialtext
dc.contributor.committeeMemberDelbaere, Marjorie A
dc.contributor.committeeMemberPhillips, Barbara J
dc.contributor.committeeMemberReed, Maureen G
dc.creator.orcid0000-0001-8541-2001


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