Using LibAnswers in the Archives: A review and implementation report
Date
2017-01Author
Hutchinson, Tim
ORCID
0000-0002-8598-1164Publisher
Practical Technology for ArchivesType
ArticleReview
Refereed Paper
Metadata
Show full item recordAbstract
The need for an enquiry management system at the University of Saskatchewan’s University Archives & Special Collections was identified at the time of an organization restructuring, which involved the amalgamation of previously independent archives and special collections units, and a new model for reference service. While there were delays in selecting and deploying a system, this allowed requirements to be refined; LibAnswers was ultimately selected. This article reviews key features of the enquiry management and reference statistics components of LibAnswers, in the context of its implementation for an archival reference service.
Citation
Tim Hutchinson, 2017. Using LibAnswers in the Archives: A review and implementation report. Practical Technology for Archives 7 (January 2017). Available from: https://practicaltechnologyforarchives.org/issue7_hutchinson/Subject
archives management
reference services
Collections
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