Using LibAnswers in the Archives: A review and implementation report

Abstract

The need for an enquiry management system at the University of Saskatchewan’s University Archives & Special Collections was identified at the time of an organization restructuring, which involved the amalgamation of previously independent archives and special collections units, and a new model for reference service. While there were delays in selecting and deploying a system, this allowed requirements to be refined; LibAnswers was ultimately selected. This article reviews key features of the enquiry management and reference statistics components of LibAnswers, in the context of its implementation for an archival reference service.