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Making Stronger Causal Inferences: Accounting for Selection Bias in Associations Between High Performance Work Systems, Leadership, and Employee and Customer Satisfaction
(Journal of Applied Psychology, 2018)
We develop competing hypotheses about the relationship between high performance work systems (HPWS) with employee and customer satisfaction. Drawing on 8 years of employee and customer survey data from a financial services ...
The Effects of Strategic HR System Differentiation on Firm Performance and Employee Outcomes
(Human Resource Management, 2018-09-04)
The purpose of this research was to understand the extent to which firms apply different human resource management systems to different occupations within the same organization (HR differentiation), and how this influences ...