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      Making Stronger Causal Inferences: Accounting for Selection Bias in Associations Between High Performance Work Systems, Leadership, and Employee and Customer Satisfaction 

      Schmidt, Joseph; Pohler, Dionne (Journal of Applied Psychology, 2018)
      We develop competing hypotheses about the relationship between high performance work systems (HPWS) with employee and customer satisfaction. Drawing on 8 years of employee and customer survey data from a financial services ...

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      AuthorPohler, Dionne (1)Schmidt, Joseph (1)Subjectcovariate balanced propensity score (1)customer satisfaction (1)employee satisfaction (1)
      endogeneity, (1)
      human resource management (1)leadership (1)
      longitudinal (1)
      ... View MoreTypeArticle (1)Date Issued2018 (1)
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