Six Non-Listening Patterns in Stakeholder Networks: A Grounded Theory Model
| dc.contributor.advisor | Bourassa, Maureen A | |
| dc.contributor.committeeMember | Delbaere, Marjorie A | |
| dc.contributor.committeeMember | Phillips, Barbara J | |
| dc.contributor.committeeMember | Reed, Maureen G | |
| dc.creator | Lloyd, Ellen R 1992- | |
| dc.creator.orcid | 0000-0001-8541-2001 | |
| dc.date.accessioned | 2020-01-13T16:25:42Z | |
| dc.date.available | 2020-01-13T16:25:42Z | |
| dc.date.created | 2019-12 | |
| dc.date.issued | 2020-01-13 | |
| dc.date.submitted | December 2019 | |
| dc.date.updated | 2020-01-13T16:25:43Z | |
| dc.description.abstract | Listening is a key social mechanism that contributes to the dynamics of stakeholder relationships in marketing systems. Accordingly, this research seeks a fuller-bodied understanding of situational dynamics where stakeholders do not feel listened to. It uses grounded theory methods to construct meaning from in-depth interviews with eighteen Saskatchewan women engaged as stakeholders in nuclear issues. The outcome of this research is a grounded theoretical framework recognizing six patterns of non-listening interaction. Those types are: blocking (vs. expression), isolation (vs. access), withdrawal (vs. presence), dismissal (vs. consideration), refusal (vs. compliance) and finally disruption, which occupies a distinct role. The new model addresses a need for listening theory that is compatible with stakeholder network models and marketing systems analysis. It offers a complex understanding of listening relationships between all types of stakeholders and can be applied to analyze stakeholder interaction and dysfunction in conflict-ridden marketing systems. | |
| dc.format.mimetype | application/pdf | |
| dc.identifier.uri | http://hdl.handle.net/10388/12522 | |
| dc.subject | listening, perceived listening, stakeholder engagement, grounded theory, stakeholder network theory, women’s experiences, interviews, consultation, dialogue, social license, marketing systems, social mechanisms, nuclear technology, communication, MAS theory | |
| dc.title | Six Non-Listening Patterns in Stakeholder Networks: A Grounded Theory Model | |
| dc.type | Thesis | |
| dc.type.material | text | |
| thesis.degree.department | Edwards School of Business | |
| thesis.degree.discipline | Marketing | |
| thesis.degree.grantor | University of Saskatchewan | |
| thesis.degree.level | Masters | |
| thesis.degree.name | Master of Science (M.Sc.) |