Brand Activism: Helping or Harming the 2SLGBTQ+ Community?
Date
2024-09-11
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
ORCID
0009-0002-3306-2067
Type
Thesis
Degree Level
Masters
Abstract
As younger generations demand corporate responsibility and sociopolitical issues are at the forefront of consumers’ minds, companies are increasingly speaking out in support of sociopolitical issues and marginalized groups. Despite modern consumers demanding that companies engage in activism, they are highly critical of how companies choose to engage and whether their actions seem genuine. In line with consumer demands, much of the current literature on brand activism focuses on drivers of authenticity and consumer responses to activism based on varying consumer and activism characteristics. Among all the variables that researchers have explored, scholars have yet to consult with consumers who belong to the marginalized groups at the heart of modern sociopolitical issues and brand activism. This study used interpretative phenomenological analysis (IPA) and semi-structured interviews with 2SLGBTQ+ individuals to explore perceptions of helpfulness in pride-related activism. The major findings show that companies attempting to advocate for the 2SLGBTQ+ may operate at one of four levels of activism: (1) Unintentionally Harmful Activism, (2) Public-Focused Activism, (3) Community-Focused Activism, and (4) Internally-Focused Activism . Unsuccessful activism attempts may actually cause harm to the queer community, while Internally-Focused Activism has the most potential to help the community. This study adds to brand activism literature by demonstrating that brand activism can be perceived as authentic even when it is not helpful to the community, and conversely, activism can be perceived as helpful to the community even when it may not be authentic.
Description
Keywords
Brand activism
Citation
Degree
Master of Science (M.Sc.)
Department
Edwards School of Business
Program
Marketing