Hutchinson, Tim2017-11-092017-11-092017-01Tim Hutchinson, 2017. Using LibAnswers in the Archives: A review and implementation report. Practical Technology for Archives 7 (January 2017). Available from: https://practicaltechnologyforarchives.org/issue7_hutchinson/http://hdl.handle.net/10388/8261The need for an enquiry management system at the University of Saskatchewan’s University Archives & Special Collections was identified at the time of an organization restructuring, which involved the amalgamation of previously independent archives and special collections units, and a new model for reference service. While there were delays in selecting and deploying a system, this allowed requirements to be refined; LibAnswers was ultimately selected. This article reviews key features of the enquiry management and reference statistics components of LibAnswers, in the context of its implementation for an archival reference service.enAttribution-NonCommercial 2.5 Canadaarchives managementreference servicesArticle