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      Overcoming the linguistic divide: a barrier to consumer health information

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      Final-Boden_ConsumerHealth_VancouverStyle_v4.pdf (112.5Kb)
      Date
      2009
      Author
      Boden, Catherine
      Publisher
      NRC Research Press
      Type
      Article
      Refereed Paper
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      Abstract
      Seeking health information online has become very popular. Despite this popularity, health consumers face many barriers to successfully retrieving good quality health information. This paper reviews the literature on the linguistic divide between health consumers and consumer health information. Consumer health vocabularies (CHV) and natural language processing (NLP) show potential for bridging the divide, thereby improving recall and precision from information retrieval systems. Developers of digital libraries can incorporate CHV and (or) NLP as help tools to facilitate health consumerd's search success. Deeper issues, such as health consumers's mental representation of medical domain, must also be addressed in future research for optimal benefit from such help tools.
      Citation
      Boden, C. (2009). Overcoming the linguistic divide: a barrier to consumer health information. Journal of the Canadian Health Libraries Association, 30(3), 75-80.
      URI
      http://hdl.handle.net/10388/314
      Other Identifier
      http://article.pubs.nrc-cnrc.gc.ca/RPAS/rpv?hm=HInit&calyLang=eng&journal=jchla&volume=30&afpf=c09-020.pdf
      Subject
      health consumers
      health information
      natural language processing
      consumer health vocabularies
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