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Don’t You Know That You’re Toxic: Normalization of Toxicity in Online Gaming

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dc.contributor.authorBeres, Nicole A.
dc.contributor.authorFrommel, Julian
dc.contributor.authorReid, Elizabeth
dc.contributor.authorMandryk, Regan
dc.contributor.authorKlarkowski, Madison
dc.date.accessioned2021-11-17T15:47:20Z
dc.date.available2021-11-17T15:47:20Z
dc.date.issued2021-05-06
dc.description.abstractVideo game toxicity, endemic to online play, represents a pervasive and complex problem. Antisocial behaviours in online play directly harm player wellbeing, enjoyment, and retention—but research has also revealed that some players normalize toxicity as an inextricable and acceptable element of the competitive video game experience. In this work, we explore perceptions of toxicity and how they are predicted by player traits, demonstrating that participants reporting a higher tendency towards Conduct Reconstrual, Distorting Consequences, Dehumanization, and Toxic Online Disinhibition perceive online game interactions as less toxic. Through a thematic analysis on willingness to report, we also demonstrate that players abstain from reporting toxic content because they view it as acceptable, typical of games, as banter, or as not their concern. We propose that these traits and themes represent contributing factors to the cyclical normalization of toxicity. These findings further highlight the multifaceted nature of toxicity in online video games.en_US
dc.description.versionPeer Revieweden_US
dc.identifier.citationNicole A. Beres, Julian Frommel, Elizabeth Reid, Regan L. Mandryk, Madison Klarkowski. 2021. Don’t You Know That You’re Toxic: Normalization of Toxicity in Online Gaming. In CHI Conference on Human Factors in Computing Systems (CHI ’21), May 8–13, 2021, Yokohama, Japan. ACM, New York, NY, USA, 14 pages. https://doi.org/10.1145/3411764.3445157en_US
dc.identifier.doihttps://doi.org/10.1145/3411764.3445157
dc.identifier.urihttps://hdl.handle.net/10388/13676
dc.language.isoenen_US
dc.publisherACMen_US
dc.relation.ispartofCHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systemsen_US
dc.relation.ispartofseriesCHI '21;438
dc.subjectgamesen_US
dc.subjecttoxicityen_US
dc.subjecttoxicen_US
dc.subjectnormalizationen_US
dc.subjectmoral disengagementen_US
dc.titleDon’t You Know That You’re Toxic: Normalization of Toxicity in Online Gamingen_US
dc.typeBooken_US

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