DUAL PERSPECTIVES ON BETTER TELEWORKING IN THE PUBLIC SECTOR: A MIXED METHODS APPROACH
Date
2024-06-11
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
ORCID
Type
Thesis
Degree Level
Doctoral
Abstract
This research followed a sequential mixed-methods approach, including an analysis of Twitter data to gauge employee and employer perspectives on teleworking, a review of contemporary Canadian public administration perspectives on managing teleworking in the COVID era to capture employer’s perspective, a web-deployed survey of Canadian public servants, and interviews with public servants to probe these perspectives more deeply.
The research is aimed at understanding employee and employer perspectives of teleworking. Founded on an alignment of socio-technical theory (Trist, 1993), bounded rationality theory (Simon, 1957), and the Theory of Planned Behavior (Ajzen, 1991), these theoretical frameworks serve as the basis for developing a theoretical framework that considers the benefits and drawbacks of teleworking, the factors that contribute to better teleworking arrangements, and potential government policy initiatives that can address the barriers to and opportunities for teleworking success in the Canadian public sector.
Description
Keywords
Teleworking, Digital Transformation, Big Data, Machine Learning Algorithms, Quantitative and qualitative analysis
Citation
Degree
Doctor of Philosophy (Ph.D.)
Department
Johnson-Shoyama Graduate School of Public Policy
Program
Public Policy